Implementation Manager
CareStack - Dental Practice ManagementTrivandrum, Kerala, India30+ days ago
Job descriptionOversee the full lifecycle of Aeka implementation projects, including planning, resource Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Build and refine processes for smoother onboarding, faster image conversions, better Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure Ensure comprehensive documentation of implementation processes, client configurations, Provide regular reports on operational performance, project status, and team metrics to Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous Mentor and coach team members, conduct performance evaluations and foster a culture of 8+ years of experience in operations management, with at least 3 years in leading software Experience working in a high-growth, SaaS-based or healthcare technology environment. Experience managing large-scale software implementations spread across multiple Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, Experience in building scalable processes to improve operational efficiency and system Excellent communication and leadership skills to manage large teams and client Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus. Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc. Prior experience working Night Shifts. Trivandrum
Responsibilities :
- Lead a 20+ member team managing implementations across the US, UK, and AUS
regions.
allocation, execution, and post “Go live” support
Aeka, ensuring accuracy and minimal downtime.
sensor monitoring, and increased adoption of the imaging platform.
operational alignment, product feature development, and client satisfaction.
image migration procedures, and support guidelines.
Leadership.
improvement.
ownership, collaboration and accountability.
Skills and Qualifications
implementations.
locations / countries.
DICOM).
adoption.
interactions.
Location
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Implementation Manager • Trivandrum, Kerala, India
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