ECommerce Business Analyst

About Lowe's

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.Com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI / ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The BA team comprises business intelligence and digital consulting professionals with expertise in the domain of e-commerce / online retail focused on customer analytics and insights. The team uses the power of data analytics and industry research to ensure supreme customer experience on Lowes.Com, which is one of the most crucial levers in driving online revenue growth. As an analyst your day to day activity would involve :

Core Responsibilities :

The BA team comprises business intelligence and digital consulting professionals with expertise in the domain of e-commerce / online retail focused on customer analytics and insights. The team uses the power of data analytics and industry research to ensure supreme customer experience on Lowes.Com, which is one of the most crucial levers in driving online revenue growth. As an analyst your day to day activity would involve :

• Responsible for hands-on working at various nodes of data-driven consulting process : right from pulling and aggregating data from various sources, category short term and long term strategy with stakeholders.
• Run reporting for projects, site scrub for search, browse and left navigation experience
• Collect, verify, analyze and summarize data using a variety of digital analytics tools and platforms to derive compelling insights and highlight performance trends that can be used to improve user experience.
• Understand online and e-commerce business, analyze customer data such as their onsite behavior, their product preferences, qualitative feedback, etc.;

Build on the fly dashboards & apply advanced analytics methods to draw insights, and then translate them into business recommendations

Years of Experience

Soft Skills

Technical skills

Functional Skills