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Program Manager
Vedang Cellular ServicesBihar30+ days ago
Job descriptionMore than 12 years into end-to-end Project Delivery and Customer handling of experience in the Telecom Industry Strategic Thinking Analytical Approach to problem-solving Financial Acumen Good Relationship Builder To be part of the AOP for the Delivery team and ensure the team is directed towards the strategic goals of the organization. To create a comprehensive Service Delivery Plan and documentation to enable the project to be managed against a clear set of defined deliverables and milestones To ensure the delivery operations are met within the budgets analyzing variances and taking corrective action. To oversee and provide guidance to the Project Managers on the delivery process from start to finish (RFAI to ATP) To ensure improvement in the efficiency level through the implementation of the processes been set To ensure effective mode of communication and information flows across the hierarchy from PMs to Technicians To ensure SOP / Policies are implemented / followed within the team rigorously To ensure SLAs are met with a high level of Customer Satisfaction To build network across the industry to source new vendors, and teams for service deliveries To ensure monthly forecasts of Customers are floated and enable the team to plan the deliveries accordingly. To monitor the overall performance of services and timelines to deliver with Project Managers on a daily basis To review the project status on weekly basis along with the Project Manager and Coordinators To visit customers at regular intervals basis to generate revenue and ensure sign-offs as per AOP Ensure circle-level governance on a weekly basis To constantly assess customer feedback and make necessary improvements, To work along with the PMO team for data analytics and business decisions. To conduct virtual / physical audits and ensure the site is up and running smoothly To ensure OHS compliances adhere and no escalations are raised on certifications To proactively analyze service reports and raise potential issues to address any possible delays before it occurs To ensure signoff, collections, payments are done on a timely basis Ensure the team members are updated, trained on new technology at regular intervals To ensure customer escalations are addressed on a timely basis To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships To monitor, equip the team to monitor themselves & engage in constant performance discussion to identify gaps and improve performance To create a succession plan in order to build a strong second-line leadership team To develop oneself and team through organizational initiatives like coaching, training, continuous feedback session, etc
Job Title : Program Manager
Job Designation : Program Manager
Job Type : Permanent
Location : Job Function :
Technical
Experience : 13 years
Eligibility Criteria :
Education
- BE in Telecommunication
Experience
Basic Skills Required :
Roles and Responsibilities :
Planning and budgeting
Process Deliveries
Operational Deliveries
Leadership and Team Management
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Program Manager • Bihar
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