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▷ [01 / 11 / 2025] Manager / Sr. Manager - Process Excellence
TPMohali, Punjab, India15 hours ago
Job descriptionPossess speed to delivery. Ability to collaborate and challenge in a consultative style. Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities. Excellent communication skills and exposure to International assignments and / or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes. Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks. Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and / or Healthcare processes in PEX capacity
Designation. Manager / Sr. Manager - Process Excellence (PEX)
Skillset. Process Excellence, MBB or LSSBB
Location . Mohali / Jaipur
Main Responsibilities :
- Certified lean Six Sigma Black Belt
- Should have expert knowledge be Six Sigma and Lean Techniques
- Experience in Project management, preferably PMP or Prince
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
- Knowledge in RPA opportunity identification and deployment
- Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.
- Bachelors or higher education degree with overall 7-12 years' experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role
- Should have completed 3-5 Projects across different verticals as Project Lead and mentored >
5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.
Interested applicants can share their resume on diksha.gupta1@teleperformancedibs.com
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Sr Manager • Mohali, Punjab, India
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