Note - Working 06 days a week
Roles and Responsibilities
Responsible for the implementation and maintenance of HIS / other business applications at Medanta :
1. User Support and Training
- Providing module training to the users.
- Providing User support (24x7) HRS.
- Problem escalation to internal implementation team and third parties as appropriate.
- Identifying and resolving HIS application issues.
- Generating Reports based on user requirements from front / back end.
- Writing User Manuals
2. Configuration of HIS
Providing Data setup training for new modulesCarry out data entry processes wherever neededMaster Data management and maintenance3. Contribute in HIS adoption
Assist Billing and front office users and / or internal team in enhancing the HIS usageExecution and monitoring of unused features of existing clinical modulesIdentify usability issues and try resolving them4. HIS Implementation
Providing Inputs to the user department for optimal use of various modules.6. Knowledge Transfer
Providing functional training to the peers as well as to end-usersInternal training for JCI audit preparation7. Release Deployment
Testing the product patches released by Vendor and track the issues till closureSupporting the User Acceptance Testing for new features / functionalities added in HIS and related systemsGo-live support post deployment of new featuresWriting Test Cases / Scenarios8. New Projects
Assist in documentation of project scope and artifactsUAT of applicationsPeriodic review and sharing users feedback with vendor9. Following Departmental Processes
Maintaining the tracker of issues reported on day to dayMaintaining approval recordsGood to have Skills
Knowledge of Oracle Sql (Mandatory)Prior experience of supporting HIS / EMR applications preferably from Dedalus / iSoftCandidates from Hospital Industry only need to applySkills Required
User Acceptance Testing, Oracle Sql, Master Data Management, User Support