About Gartner IT :

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role :

NOC Specialist : Ideal applicant would work with Operations Center located in Gartner COE Gurgaon, India.

What you’ll do :

• Working in 24x7 operations in a team having experience on system, cloud, and network infrastructure support. In addition, the team manages IT service management processes.
• Proactive and agile to manage IT applications and infrastructure events and ensure to have better response time with an objective to enhance business satisfaction
• Application & Systems fault diagnosis to resolve incidents using system administration troubleshooting techniques on Linux and Windows server infrastructure
• Network and unified communication infrastructure support by remote connectivity to network appliances to diagnose and resolve incidents and follow-up with Service providers as required.
• Working directly with SaaS provider for fault resolution on application support
• Manage Major Incidents P1 / P2 by wearing the hat of Incident managers during critical outages.
• Governance of Problem management and managing monthly problem review board with senior leadership and business stakeholders
• Working in close collaboration with change and configuration manager ensuring operation excellence.
• Build strong interlocks with client facing and resolution teams to ensure reactive complaints are addressed at a faster pace.
• Succeed in all the NOC metrics and process governance ensuring complete focus on operational KPI’s.
• Contribute to new innovations to automate any manual task and create more optimization in daily operations.
• Participate and contribute to Continual Improvement initiatives.

What you’ll need :

Any Graduate / Preferred Engineering Graduate must have 3-5 years’ experience working in operation support.

Must Have :

Who you are :

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

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Who are we?

At Gartner, Inc. (NYSE : IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID : 87392

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