Senior Admission Counselor

Job Description

• Lead and manage end-to-end counseling services for students aiming to study in Austria, ensuring best practices in admission and visa support.
• Guide and supervise a team of admission counselors; mentor junior staff and ensure consistency and excellence in service delivery.
• Develop strong institutional partnerships with Austrian universities and monitor updates to admission criteria, program offerings, and academic requirements.
• Provide high-level support in documentation including application forms, personal statements, LORs, academic transcripts, and visa-related paperwork.
• Stay current with student visa regulations and immigration policies related to Austria and other relevant countries (USA, Germany, Ireland).
• Offer cross-country admission guidance, especially for students considering multiple destinations.
• Conduct advanced counseling sessions, student-family consultations, and orientation programs.
• Represent the organization in education fairs, webinars, and B2B engagements.
• Track and review team performance metrics; implement quality improvement strategies and operational enhancements.
• Build and maintain a centralized knowledge base and deliver training to junior counselors.
• Collaborate with university representatives, and other internal / external stakeholders.
• Oversee pre-departure preparation modules and monitor student feedback for continuous improvement.

Environment, Social & Governance :

Anti Bribery Management Systems (ABMS)

a. Understanding of ethical standards and the importance of integrity in business practices.

b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.

Education

Experience