Soft Skill / Communication trainer

Job Description :

Training & Development Delivery work focuses on delivering / providing training for the

general workforce and targeted functional / technical areas including :

Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural Sensitization

Conducting regular refresher sessions to improve or maintain the core skills of the customer service executives on the operation floor.

Carry out voice coaching activities for the process to maximize the effectiveness of the executives.

Provide support in creation of training modules. Mentor and groom new team members Measure performance of the team by preparing team score cards.

Desired Candidate Profile

Any Graduate

Minimum 1-2 years of practical professional experience as a soft skill trainer / Communication Trainer / Coach

Flexible with Rotational Shits

Must reside in Bangalore

Immediate Joiner Only

Flexible to Work from Office

Work Location- Bangalore

Contact- 8114915564 for more or drop cv to lipika.palo@teleperformnacedibs.com