Operations Team LeadTP • Gurgaon, Republic Of India, IN
Operations Team Lead
TP • Gurgaon, Republic Of India, IN
30+ days ago
Job descriptionLead a team of technical support advisors & drive performance metrics Manage day-to-day operations, SLA delivery, NPS & quality enhancement Coach, mentor & develop team members through regular feedback & training Handle escalations & ensure best-in-class customer experience Prepare performance reports & analyze data for improvement opportunities Collaborate with cross-functional teams for seamless operations Minimum 2+ years' experience as a Team Leader in a Technical / Contact Center process Strong communication, team management & analytical skills Ability to motivate teams & deliver results in a high-performance environment Experience in handling KPIs such as AHT, CSAT, SLA & Quality
🚀 Teleperformance is Hiring – Team Lead Operations (Technical Process) || Gurgaon 🚀
- Process : Technical Support
- Shift : Rotational Shifts
- Week Off : Rotational
What You’ll Do :
What We’re Looking For :
Create a job alert for this search
Team Lead • Gurgaon, Republic Of India, IN
Related jobs
Team Lead, Operation
Bill Gosling Outsourcing • Gurgaon, Haryana, India
Join a Team Thats Passionate About Making Lives Better!.At Bill Gosling Outsourcing we believe that success starts with an amazing team.
We are a global leader in outsourcing solutions we focus on m...Show more
Last updated: 13 days ago • Promoted
Sales Team Lead
HexaHealth • Gurugram, Haryana, India
Location : Gurugram, Sector - 14.Salary : As per market standards.Lead and manage a team of sales representatives, providing guidance, motivation, and coaching to achieve sales targets.Develop and im...Show more
Last updated: 30+ days ago • Promoted
Team Lead, Operation
Confidential • Gurgaon / Gurugram, India
Join a Team That's Passionate About Making Lives Better!.At Bill Gosling Outsourcing, we believe that success starts with an amazing team.
We are a global leader in outsourcing solutions, we focus o...Show more
Last updated: 9 days ago • Promoted
Team Lead (Lease Abstraction)
Confidential • Gurgaon / Gurugram, India
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives.
The only way to carry out that mission is to hire t...Show more
Last updated: 27 days ago • Promoted
Customer Service Team Lead
StarZen • Gurugram, Haryana, India
The role of Team Leader is to oversee a high-performing team of customer service representatives.This role is critical in ensuring consistent service delivery, meeting key performance targets, and ...Show more
Last updated: 5 days ago • Promoted
Technical Operations Lead
ClearTrail Technologies • Gurgaon, India
Job Title : Technical Operations Lead.Location : Indore, MP (work-from-office).Shift : 24x7 Rotational Shifts.Computer Science, Information Technology, or a related field.We are seeking a highly sk...Show more
Last updated: 1 hour ago • Promoted • New!
Team Lead II – Software Developer
Real Time Data Services • Gurugram, Haryana, India
Lead a team of developers to design, develop, and maintain scalable and secure RESTful APIs and web services.Drive technical discussions, provide guidance, and ensure adherence to clean code practi...Show more
Last updated: 21 days ago • Promoted
Team Lead, Team lead
Amazon • Gurgaon, Haryana, India
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show more
Last updated: 17 days ago • Promoted
Team Lead
Confidential • Gurugram, Gurgaon / Gurugram, India
Looking for a professional who is an expert in Trade Transaction and Reporting (TTRO) Process.The role required deep understanding of Investment banking operations, derivative products, combined wi...Show more
Last updated: 30+ days ago • Promoted
Operations Team Lead
Confidential • Gurugram, Gurgaon / Gurugram, India
We are looking for an enthusiastic.In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services.The ideal can...Show more
Last updated: 27 days ago • Promoted
Team Lead
Policybazaar.com • Gurgaon Rural, Haryana, India
Candidates must have experience into handling a good team size and must be aware about his KRAs and KPIs.Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation.Cand...Show more
Last updated: 16 days ago • Promoted
Recruitment Team Lead
Exasoft • Gurgaon, India
Review and assess CVs and candidate applications against job specifications.Assess the CVs shared by recruiters, and shortlist qualified candidates to be shared to client.Schedule interviews with c...Show more
Last updated: less than 1 hour ago • Promoted • New!
Operations Team Lead
TP • Gurugram, Haryana, India
Be responsible for the team’s overall performance.Should have upselling Background.Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
Resolve queries in exceptional situations and escalate ...Show more
Last updated: 30+ days ago • Promoted
Team Lead, Hubspot
Confidential • Gurugram, Gurgaon / Gurugram, India
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and.Founded in 1999, Cvent delivers a comprehensive.
Our technology brings millions of people ...Show more
Last updated: 18 days ago • Promoted
LatentBridge - SAP Basis Team Lead
Latent bridge • Gurgaon
Job Title : SAP Basis Lead.Location : Gurgaon , Mumbai (Nariman Point) (Onsite, Hybrid).Role Summary : We are seeking ...Show more
Last updated: 22 days ago • Promoted
Team Lead
TP • Gurugram, Haryana, India
Position : Team Lead – Operations.Experience : 3+ Years in an international Telecom and sales Process.Key Skills : Team management, performance coaching, process optimization, KPI achievement.Show more
Last updated: 30+ days ago • Promoted
Team Lead Cloud
Confidential • Delhi, Delhi NCR
Ensure adherence to and exceedance of customer SLAs through holistic issue resolution.Review, manage, and escalate support tickets when required.
Lead and mentor a team of Cloud Engineers, providing...Show more
Last updated: 27 days ago • Promoted
O2C Team Lead
Confidential • Gurugram, Gurgaon / Gurugram, India
The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cas...Show more
Last updated: 27 days ago • Promoted