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Operations Team Lead
Operations Team LeadTP • Gurgaon, Republic Of India, IN
Operations Team Lead

Operations Team Lead

TP • Gurgaon, Republic Of India, IN
30+ days ago
Job description

🚀 Teleperformance is Hiring – Team Lead Operations (Technical Process) || Gurgaon 🚀

  • Process : Technical Support
  • Shift : Rotational Shifts
  • Week Off : Rotational

What You’ll Do :

  • Lead a team of technical support advisors & drive performance metrics
  • Manage day-to-day operations, SLA delivery, NPS & quality enhancement
  • Coach, mentor & develop team members through regular feedback & training
  • Handle escalations & ensure best-in-class customer experience
  • Prepare performance reports & analyze data for improvement opportunities
  • Collaborate with cross-functional teams for seamless operations
  • What We’re Looking For :

  • Minimum 2+ years' experience as a Team Leader in a Technical / Contact Center process
  • Strong communication, team management & analytical skills
  • Ability to motivate teams & deliver results in a high-performance environment
  • Experience in handling KPIs such as AHT, CSAT, SLA & Quality
  • Create a job alert for this search

    Team Lead • Gurgaon, Republic Of India, IN

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