Talent.com
This job offer is not available in your country.
SocialPilot Technologies - Customer Support Specialist

SocialPilot Technologies - Customer Support Specialist

Social PilotGujarat, India
30+ days ago
Job description

Key Responsibilities

  • Respond to customer queries through multiple channels (email, chat, phone, and ticketing systems) with professionalism and empathy.
  • Identify, investigate, and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
  • Provide accurate product or service information and walk customers through basic troubleshooting steps.
  • Maintain detailed and organized records of customer interactions, feedback, and issue resolution using CRM and support tools.
  • Monitor open support tickets and ensure all customer concerns are addressed promptly and effectively.
  • Collaborate with internal departments (technical, product, sales, and operations) to resolve recurring issues and improve customer experience.
  • Gather and document customer feedback and relay insights to the product and engineering teams for continuous improvement.
  • Assist in the creation and maintenance of internal knowledge base and help center documentation.
  • Ensure a consistent and high-quality support experience that aligns with company standards and brand voice.
  • Meet individual and team performance goals related to response time, resolution time, customer satisfaction (CSAT), and ticket volume.

Required Skills & Qualifications :

  • 2-3 years of experience in a customer support or service-oriented role.
  • Strong verbal and written communication skills with a customer-first attitude.
  • Excellent problem-solving abilities and the capacity to remain calm under pressure.
  • High level of patience, empathy, and the ability to handle difficult or frustrated customers with professionalism.
  • ref : iimjobs.com)

    Create a job alert for this search

    Customer Support Specialist • Gujarat, India

    Related jobs
    • Promoted
    Massil Technologies - Application Support Specialist - Marketo

    Massil Technologies - Application Support Specialist - Marketo

    Massil TechnologiesHyderabad
    Position : Application Support Specialist - Marketo Location : Hyderabad (Hybrid - 3 days onsite per week) ...Show moreLast updated: 14 days ago
    SocialPilot - Manager - Social Media

    SocialPilot - Manager - Social Media

    SocialPilot Solutions LLPGujarat, India
    What you will do : Strategy Development and Implementation : - Develop and execute a comprehensive social media strategy to enhance our online presence, driv...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    SolarSquare EnergyPune, Maharashtra, India
    Customer Support Specialist ( Social Media ).We are looking for a detail-oriented and empathetic.The ideal candidate will be responsible for managing escalated customer concerns, monitoring online ...Show moreLast updated: 2 days ago
    Customer Support Specialist

    Customer Support Specialist

    Hind Terminals Private LimitedLudhiana, Punjab, India
    We are looking for a proactive and customer-focused.Customer Service & Sales Support Executive.This role will support the smooth handling of HAZ shipments, customer coordination, and integrated log...Show moreLast updated: 14 days ago
    Customer support Specialist

    Customer support Specialist

    Arting Digital Private LimitedChennai, TN, in
    Quick Apply
    Job Title : Customer Support Specialist.Skills : customer-focused, tech-savvy professional with strong communication, problem-solving, critical thinking, and collaboration skills, ideally with...Show moreLast updated: 14 days ago
    Customer Support Specialist

    Customer Support Specialist

    Manipal Technologies LimitedIndia
    Key Responsibilities Receive orders from the KAMs / Customers / Business team and taking it ahead for further process in coordination with multiple stakeholders. Serve as the SPOC for all assigned custo...Show moreLast updated: 18 days ago
    Customer Support Specialist

    Customer Support Specialist

    QrataBengaluru, Karnataka, India
    We are seeking a dynamic and customer-focused individual to join our team as a Customer Executive Jr.In this new role, you will report to a recently hired senior-level professional and be responsib...Show moreLast updated: 2 days ago
    Customer Support Specialist

    Customer Support Specialist

    Weekday AIIN
    Remote
    Quick Apply
    This role is for one of the Weekday's clients.Salary range : Rs 300000 - Rs 500000 (ie INR 3-5 LPA).We are seeking a proactive and empathetic. In this role, you will be the first point of contact for...Show moreLast updated: 30+ days ago
    Customer Support Specialist

    Customer Support Specialist

    iZootoNoida, UP, in
    Quick Apply
    Join us at iZooto as our Customer Support Specialist.We are looking for a Customer Support Specialist with minimum 0-1 years of experience. To learn more about this role,.Join us at iZooto as our Cu...Show moreLast updated: 26 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    NIITGurugram, Haryana, India
    NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry o...Show moreLast updated: 26 days ago
    SocialPilot Technologies - Customer Success Specialist

    SocialPilot Technologies - Customer Success Specialist

    Social PilotAhmedabad, India
    Customer Success team's role is pivotal in ensuring subscriber and platform success.What Key Tasks will be involved? - Proof of Concept (POC) Ma...Show moreLast updated: 11 days ago
    Valueplus Technologies - Customer Onboarding Specialist

    Valueplus Technologies - Customer Onboarding Specialist

    AssetPlusChennai, India
    About the job About Us : AssetPlus is a dynamic and fast-growing fintech startup dedicated to empowering individuals t...Show moreLast updated: 28 days ago
    Customer Support Specialist

    Customer Support Specialist

    Policybazaar.comIndia
    As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibili...Show moreLast updated: 11 days ago
    • Promoted
    Customer Support Associate

    Customer Support Associate

    SocialPilotAhmedabad, Gujarat, India
    SocialPilot is looking for a Customer Success Specialist to join our team.You will build meaningful SaaS products in the Martech space that the customers love. You will be part of a highly collabora...Show moreLast updated: 18 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    TripleGandhinagar, IN
    Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 2 days ago
    Customer Support Specialist

    Customer Support Specialist

    Galaxy Surfactants LimitedNavi Mumbai, Maharashtra, India
    Customer Support is a sub-process of Global Customer Delight process at Galaxy, which is responsible for servicing / fulfilling timely delivery of product to our customers as per the requirement.So...Show moreLast updated: 14 days ago
    • New!
    VAYUZ Technologies - Head - Customer Support

    VAYUZ Technologies - Head - Customer Support

    Vayuz teachnologiesMumbai, India
    We are seeking an experienced and driven Head of Customer Support Performance to lead and optimize our customer service operations. This strategic role is critical to ensure customer support becomes...Show moreLast updated: 22 hours ago
    ModMed Technologies - Customer Success Operations Specialist

    ModMed Technologies - Customer Success Operations Specialist

    ModMed Technologies India Private LimitedHyderabad, India
    We are united in our mission to make a positive impact on healthcare.South Florida Business Journal, Best Places to Work 2024. Fastest-Growing Private Companies in America 2024.Black Book Awards, ra...Show moreLast updated: 26 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Lolly.comAhmedabad, IN
    Influencer Marketplace that enables brands to maximize their brand presence using creators on Instagram, TikTok, and YouTube. With one of the world's largest databases of creators currently at 70 Mi...Show moreLast updated: 14 days ago
    Customer Support Specialist

    Customer Support Specialist

    BinatedIndia
    Binated is hiring for Customer Support Specialist or.Customer Service Representative (CSR) in Pune!.A Customer Support Specialist or CSR assists customers and resolves queries through email, chat, ...Show moreLast updated: 2 days ago