Release & Reliability Engineering (DevOps, QA, Release Management)

Director of Release & Reliability Engineering (DevOps, QA, Release Management)

Location : Bangalore (Onsite)

Experience : 12+ years in SaaS / Cloud engineering; 5+ years leading Release, or DevOps &QA functions.

Budget : 50 LPA

Company : The US headquarters offers AI-powered employee support for SaaS. Its SaaS products automate the entire service desk operations, which drastically improves the speed of employee issue resolution with minimal human intervention. The product leverages Conversational AI and NLU (Natural Language Understanding) to create a seamless service desk experience. The company's product vision is to ensure that the entire employee L1 support layer is automated to give employees instant problem resolution and reduce costs for their clients. The company has won multiple awards and is recognized as the hottest SaaS vendor in multiple forums in the last few years. It is a series A funded company backed by some of the most reputed Venture Funds, looking to aggressively invest in its strengthening its product platform and investing in growth.

Role Overview

This leader will own platform stability, release discipline, and defect prevention across the Company

You’ll manage a small but high-impact team that :

Runs predictable release cycles with excellent communication.

• Balances automated and manual testing to catch issues early.
• Provides strong production support through deep root cause analysis (RCA) and preventative

measures (e.g., 5 Whys).

Key Responsibilities

Release Management & Change Control

forward playbooks, and clear go / no-go criteria.

and predictability.

27001).

Quality Assurance (Automation + Manual)

edge cases, UX validation, and exploratory testing.

Production Support & Stability

Act as the owner of platform stability—leading incident response, root cause analysis, and preventative measures actions.

DevOps & Reliability Engineering

Lead CI / CD, infrastructure as code, and deployment automation.

Qualifications

QA tooling.

discipline.

Predictable releases with fewer escaped defects and zero major outages.