Deputy Manager - HRIS Transformations & Solution design

We are seeking a driven problem solver and stakeholder leader with strong techno-functional capabilities, bringing a passion for transforming HR service delivery through innovative HRIS solutions.

This role demands more than technical know-how, it requires someone who thrives on improving processes, solving complex challenges, and delivering measurable impact across the employee lifecycle. As a techno-functional expert, you will be at the forefront of evolving our shared services, blending systems knowledge with operational insight to optimize performance, simplify user journeys, and elevate employee experience.

You'll work closely with the cross-functional teams and senior stakeholders to design and embed scalable, future-ready HRIS solutions that support our fast-paced, people-first organization. Your leadership and initiative will directly shape how we deliver HR services, ensuring efficiency, agility, and alignment with our strategic goals.

This position focuses on enhancing efficiency and productivity across the shared services landscape by improving processes and systems—particularly through people platforms such as HRIS. The ideal candidate expected to be a self-starter who will bridge the gap between technology and HR operations, driving improvements that directly impact employee experience, operational effectiveness, and service delivery. They will play a critical role in optimizing the employee lifecycle and ensuring the smooth and effective operation of our shared services.

Accountabilities : - Individual Contribution Role

• Drive and priorities&apos business process Improvement : -
• Evaluate and analyze current processes across the shared services landscape to identify areas for improvement.
• Deliver all processes relating to the release management lifecycles of our strategic systems which is not limited to the HRIS but this is at the heart and at a center of any design
• Develop and implement strategies to optimize processes, ensuring they are both efficient and effective. This includes any manual processes as well as inefficient legacy designs
• Collaborate with departments to understand their unique challenges and requirements within the employee lifecycle or associated processes.
• Maintain and project manage the continuous improvement plan and work within digital transformation to input and understand the overall IT roadmap and how it fits within the business roadmap
• Systems Efficiency & Data governance -
• Ensure that people platforms, such as HRIS, are correctly configured to support optimized processes.
• Identify and implement system enhancements to improve functionality and user experience. through security patches and bug fixes
• Work closely with IT and other stakeholders to integrate systems and streamline operations.in terms of integration options and data flows
• Training and Documentation
• Develop comprehensive documentation for optimized processes and systems.
• Organize the collateral to ensure colleagues are trained on new processes and systems, ensuring they understand and can effectively utilize the tools provided.
• Drive improved SOPs , user guides and WRGs to Provide ongoing support and training for our colleagues as needed to maintain high levels of efficiency and productivity through SMEs and system administrators
• Reporting and Metrics : -
• Develop metrics and reporting tools to measure efficiency improvements and productivity gains. Key metric is training issue trends tickets on our systems
• Regularly report on performance improvements to the Head of People and other stakeholders including the CSSO
• Deliver benchmarking and target KPIs including business impact understanding re critical processes to support service to delivery management
• Stakeholder Collaboration : -
• Work closely with departmental heads and colleagues to understand their processes and requirements through joining team meetings or proactive workshops. Key to communicate the change in business speak and explain the "why" in terms of communication
• Foster a collaborative environment to encourage buy-in and support for process changes. This can be achieved by being an evangelist for the ideas process at all levels of the organisation
• Continuous Improvement : -
• Establish a culture of continuous improvement by encouraging feedback and suggestions for further enhancements. There are user groups for the systems which can be utilized to support this culture
• Stay abreast of industry best practices and emerging trends to keep client at the forefront of process and systems optimization. Highlight any solutions to team development and enhancements within the virtual team you will work within.
• Consider the multi-language as an example of design principles within the Client

SKILLS : -

Shift : UK Shift, with flexibility to work on-demand as per project need.

Qualifications

Must have skills

Good to have skills

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Skills Required

Process Improvement, Project Management, Solution Designing, Lean Six Sigma