Field Operation Supervisor

Job Title : Field Operations Supervisor

Locations : Bengaluru & Hyderabad

Language : Tamil, Telugu, Malayalam, Kannada, or Marathi (ex. Hindi and English as per the region)

Shift : Morning Shift (Flexible Hours)

Experience : Minimum 01 year (relevant field)

Company Overview :

Easyfix Handy Solutions India Pvt. Ltd. is a trusted name in providing professional handyman services across India. We are committed to delivering excellence, innovation, and reliable solutions to our customers. Join us in creating a transformative impact in the handyman service industry.

Role Overview :

As a City Manager, you will play a vital role in developing and enhancing the capabilities of our technician workforce. This role combines talent sourcing, skill training, and operational alignment to ensure our teams meet performance metrics and deliver top-notch services. You will be the cornerstone in ensuring seamless operations across hotspot cities and maintaining service excellence.

Key Responsibilities :

• Training and Development
• Sourcing and Onboarding : Identify, source, and onboard technicians with the right attitude and skills to join the Easyfix team.
• Training on Core Values : Foster a culture of commitment, strong work ethics, and a focus on fulfilling key metrics.
• Upskilling : Design and conduct training sessions to address skill gaps and provide technicians with the tools and knowledge to upgrade their expertise.
• Day-to-Day Operations
• Monitor and address service cancellations, ensuring quick follow-ups to close tasks that are out of the turnaround time (TAT).
• Collaborate with various team members to identify and resolve issues in hotspot cities, ensuring smooth service delivery.
• Team Coordination
• Work closely with cross-functional teams, including project managers, supply management, backend, and operations teams, to ensure alignment and efficient task execution.

Qualifications and Skills :

Why Join Us?