The Service Consultant is a part of the Application Managed Services team who assists in the support of the production Oracle Retail application software. This includes troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications, and ensuring appropriate documentation is generated for software code wherever necessary for OLR.

Essential Duties and Responsibilities :

Communicate with clients by providing on-call support as needed, during business and non-business hours

Support and troubleshoot production client environments

Take ownership of or assist with the logging, reporting, and resolution of application issues

Ensure Oracle Retail and OLR development standards are met in all coding practices

Assist in maintaining the OLR software development environment ∙ Build and test application enhancements and modifications.

Adhere to all OLR policies, processes, and procedures

Document or maintain general retail, Oracle Retail, and / or OLR specific practices and standards

Submit Knowledge articles per standards for clients and internal knowledge sharing

Additional duties as assigned Essential skills :

Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills

Demonstrated sense of urgency and willingness to provide exceptional customer service

The high degree of initiative, accuracy, efficiency, and attention to detail

Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances

Ability to maintain confidentiality when dealing with proprietary information

Strong ability to proactively identify and resolve issues

Good time management skills

Ability to be flexible and adapt to change in a complex global organization

Proficient in MS Office applications (Word, Excel, PowerPoint, Visio)

Requirements

Bachelors degree in Computer Science or related field of related experience

Oracle RMS or ReIM (either of the module) experience mandatory

• Minimum 2-4 years of experience.

Development and / or systems integration experience preferred

Retail industry or an associated IT field preferred

Oracle Retail software experience preferred

ITIL V3 Foundation certificate preferred