Power BI Support Analyst

Job Title : Power BI Support Analyst

Location : Remote

Employment Type : Full-Time

Overview

Rialtes is seeking a Power BI Support Analyst to provide technical support, maintain platform stability, and assist in developing high-quality dashboards and data models. Role requires strong troubleshooting skills, DAX expertise, and experience integrating with enterprise data sources such as SAP BW and SQL Server.

Key Responsibilities

Primary : Support Activities

• Provide technical assistance to end users and resolve issues with datasets, reports, dashboards, and scheduled refresh failures.
• Monitor overall Power BI service performance and optimize existing dashboards for load times, data accuracy, and usability.
• Manage security roles, row-level security (RLS), permissions, and workspace configurations in alignment with governance standards.
• Troubleshoot gateway connectivity, refresh bottlenecks, and performance issues across Power BI Service and Desktop.
• Work with Data Engineering and IT teams to address platform-wide incidents and escalate issues as necessary.

Secondary : Development Activities

Qualifications

Nice-to-Have