Counselor

Job Responsibilities

1. Cold Call and Qualify Potential Leads

Initiate outbound calls to potential leads from a designated target audience.

Qualify leads by understanding their educational background, interests, and career aspirations.

2. Understand Learner Needs and Recommend Suitable Courses

Conduct thorough needs assessments to understand the requirements and preferences of prospective students.

Recommend appropriate courses from our portfolio that align with learners' goals and objectives.

3. Deliver Impactful Sales Presentations

Conduct persuasive and engaging sales presentations over the phone to showcase the value and benefits of our courses.

Effectively communicate key features, course details, and advantages to potential learners.

4. Negotiate Effectively and Address Customer Concerns

Handle objections and address customer concerns in a professional and empathetic manner.

Negotiate pricing, payment plans, and other terms to secure enrollments.

5. Build Strong Relationships and Nurture Leads

Develop and maintain strong relationships with potential learners through regular follow-ups and personalized interactions.

Nurture leads through ongoing communication and engagement to facilitate future conversions.

6. Maintain Accurate Records and Reporting

Keep detailed and accurate records of all calls, interactions, and progress toward individual and team targets.

Provide regular reports on sales activities, conversion rates, and pipeline status.

7. Contribute to Continuous Improvement

Collaborate with the sales team to identify areas for improvement in sales processes and strategies.

Provide feedback and insights to enhance the effectiveness of sales efforts and achieve organizational goals.

Qualifications

Bachelor’s degree in Education, Business Administration, Marketing, or a related field.

Proven experience in sales, preferably in the education or training industry.

Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.

Excellent negotiation and persuasion abilities, with a focus on achieving sales targets.

Proficiency in using CRM software and other sales tools for lead management and tracking.

Ability to work independently and as part of a team in a fast-paced environment.

Results-oriented mindset with a commitment to delivering exceptional customer service.