Customer Value and Engagement DirectorGreyLabs AI • Bengaluru, Republic Of India, IN
Customer Value and Engagement Director
GreyLabs AI • Bengaluru, Republic Of India, IN
23 hours ago
Job descriptionAct as a trusted advisor to senior client stakeholders, ensuring adoption, retention, and growth. Lead strategic reviews, business presentations, and value demonstrations. Manage escalations with confidence, resolving challenges proactively. Collaborate cross-functionally with Product, Sales, and Operations teams to drive customer outcomes. Influence decision-making by presenting actionable insights and business impact clearly. Represent the voice of the customer internally and drive enhancements to product & processes. Contribute to customer success strategy and long-term account planning. Identify expansion and cross-sell opportunities through strong relationship building. Handle ambiguity with agility—managing unexpected situations with confidence and composure. 8–12 years of experience in Customer Success, Account Management, or related functions, preferably in SaaS / Enterprise solutions. Proven experience in managing teams, hiring, and scaling customer-facing functions. Strong executive presence with excellent presentation and communication skills. Demonstrated ability to influence senior stakeholders and CXOs and deliver revenue targets. Problem-solver with the ability to manage ambiguity and think strategically. BFSI or analytics / AI domain knowledge is a plus. Strong leadership and team management skills. Excellent communication and presentation abilities. Strategic thinking and problem-solving capabilities. Experience in the BFSI or analytics / AI domain.
About the Company
We are part of a high-growth AI company transforming the BFSI industry.
About the Role
We are looking for an Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our solutions.
Responsibilities
Team Leadership & People Management
- Hire, mentor, and scale a high-performing Customer Success team.
- Establish best practices, SOPs, and frameworks to drive consistency and excellence.
- Create a culture of accountability, collaboration, and continuous learning.
Client Engagement & Value Delivery
Stakeholder & Peer Management
Strategic Leadership
Qualifications
Required Skills
Preferred Skills
Pay range and compensation package
Competitive salary and benefits package.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Create a job alert for this search
Customer Engagement Director • Bengaluru, Republic Of India, IN
Related jobs
)
Senior Director Customer Success(APAC)
Locus • Bengaluru, Karnataka, India
Senior Director Customer Success.Bangalore (On-site; full-time).Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channe...Show more
Last updated: 13 days ago • Promoted
Associate Director of Customer Success
GreyLabs AI • Bengaluru, Karnataka, India
Associate Director – Customer Success.This individual will be responsible for.Team Leadership & People Management.Hire, mentor, and scale a high-performing Customer Success team.Establish best prac...Show more
Last updated: 4 days ago • Promoted
Senior Account Lead / Account Director
Cumulus PR • Bengaluru, Karnataka, India
Senior Account Lead / Account Director.Experience : 4–6 years in a PR setting.Vacancies : 1-2 (immediate requirement).We seek an experienced Senior Account Lead / Account Director who excels in Corpora...Show more
Last updated: 4 hours ago • Promoted • New!
Director Talent Management
Tredence Inc. • Bengaluru, Karnataka, India
Tredence is a global data science solutions provider focused on solving the last mile problem in.The ‘last mile’ is the gap between insight creation and value realization.San Jose, the company embr...Show more
Last updated: 26 days ago • Promoted
Client Engagement & Recruiting Lead
Votary Softech Solutions Pvt. Ltd. • Bengaluru, Karnataka, India
We are hiring a Client Engagement & Recruiting Lead to manage key customers in Semiconductor industry and drive end-to-end technical hiring.
You will be the primary client contact, handling relation...Show more
Last updated: 2 days ago • Promoted
Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership
ISG (Information Services Group) • Bangalore, IN
Leading Global Technology Research & Advisory Firm | ISG (isg-one.Wanted : dynamic and creative individuals ready to connect with a like-minded team.
You’ll enjoy all the autonomy you need to help ou...Show more
Last updated: 30+ days ago • Promoted
Partner Enablement Lead
EvoluteIQ • Bengaluru, Karnataka, India
The Partner Enablement Lead will own the strategy, design, and execution of global partner capability development initiatives.
The role will focus on accelerating partner readiness, technical profic...Show more
Last updated: 13 days ago • Promoted
Engagement Manager - Analytics Consulting (Strategic Revenue Management)
Tiger Analytics • Bengaluru, Karnataka, India
Tiger Analytics is a global leader in AI and analytics, helping Fortune 1000 companies solve their toughest challenges.We offer full-stack AI and analytics services & solutions to empower businesse...Show more
Last updated: 8 days ago • Promoted
Partner success manager
Recro • Bengaluru, Karnataka, India
Designation - Partner success manager.Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore).Develop and implement strategic plans for anyone / multiple of the services functions -...Show more
Last updated: 9 days ago • Promoted
Associate Director- Talent Management
Flipkart • Bangalore Urban, Karnataka, India
We are looking for an experienced and strategic individual to lead a high-priority, enterprise wide initiative focused on Talent Management, Talent Reviews, Succession Planning, Workforce Planning,...Show more
Last updated: 6 days ago • Promoted
Channel Engagement Manager
Prometric • Bengaluru, Karnataka, India
The Channel Engagement Manager at Prometric plays a crucial role in managing test centers and partner relationships, ensuring contractual obligations are met and maintaining operational excellence ...Show more
Last updated: 15 days ago • Promoted
Director of Customer Success
CloudSEK • Bengaluru, Karnataka, India
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!...Show more
Last updated: 26 days ago • Promoted
Director of Workforce Development
JobsFlix • Bangalore Urban, Karnataka, India
WFM (Workforce Management) Head is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiv...Show more
Last updated: 30+ days ago • Promoted
Director of People Operations & Community Engagement - US & India
InRhythm • Bengaluru, Karnataka, India
The Director of People Operations & Community Engagement leads InRhythm’s full people strategy, driving consultant performance, client success, and a thriving company culture.This role oversees all...Show more
Last updated: 26 days ago • Promoted
SAP Engagement Manager
Capgemini • Bengaluru, Karnataka, India
Job Location : Bangalore / Mumbai / Pune.Capgemini is seeking a director level executive to S / 4 transformation Program(s) for our clients.
This person will be responsible for growth delivering solutions ...Show more
Last updated: 6 days ago • Promoted
Associate Director of Analytics (B2C / D2C)
AppsForBharat • Bengaluru, Karnataka, India
LPA or depends on last drawn, whichever is lower as per market standards.We are a high-growth startup building products at scale that impact millions of users daily.
As we prepare for the next phase...Show more
Last updated: 3 days ago • Promoted
Associate Director - Analytics
WNS Analytics • Bengaluru, Karnataka, India
We are seeking a Senior Subject Matter Expert (SME) in Digital Analytics to lead our Digital Analytics Practice.The ideal candidate will combine deep technical expertise with business acumen to bui...Show more
Last updated: 14 days ago • Promoted
Head of Onboarding (Customer Success)
Netcore Unbxd • Bengaluru, Karnataka, India
At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally.
We are a close-knit, highly driven, and skilled team of engineers and su...Show more
Last updated: 30+ days ago • Promoted