Claims Process Improvement Specialist

About Arch :

Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer.

About the Job :

We are seeking an experienced and detail-oriented Senior Claims Operations Associate to lead and support Claims processes across multiple lines of business. This role involves overseeing operational activities, mentoring junior team members, and driving service excellence through data-driven insights and process improvements.

Job Responsibilities :

• Oversee Claims lifecycle activities including loss setup, recoveries, payments, and documentation.
• Support and guide junior team members in task execution and issue resolution.
• Monitor and track operational KPIs and service-level metrics;

generate periodic reports for leadership review.

Desired Skills :

familiarity with Claimsor policy administration systems.

Education / Experience :

insurance certifications preferred.