Client Care Associate

We are looking for a Client care associate to join our team in our office.

This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

location- Hyderabad, or Bangalore The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities : Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.

Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Understand and manage client issues and communicate effectively with office team Requirements : Bachelor’s degree or equivalent 2-3 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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