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Customer Consulting

Customer Consulting

PwC Indiabangalore district, karnataka, in
13 hours ago
Job description

Senior Associate / Manager – Customer Consulting

LOCATION : MUMBAI, NCR, Bangalor e

  • Professional and educational background
  • Preferred consulting background (Big 4 –Manager / Senior Consultant level; Accenture Strategy, A&M, or ATK - Analyst or consultant leve
  • l)Relevant work experience – 6+ years, preferred 1 years minimum of consulting experienc
  • e.Prior experience in the Retail & Consumer sector (R&C) across offline & channels (Food & beverages, Beauty & personal care, Agri-commodities, Consumer Durables, Big Box retailers, Brown Goods)- either as a management consultant or as an industry profession

alEducation from Tier I campuses - IIM A / B / C / L / K / I, ISB, SPJIMR, XLRI, MDI, FMS. If Tier II – Other IIMs, IITB VJSOM / XIMB / NMIMS / IMT Ghaziabad / SIBM / SCMH RD

Core skills & behaviors : The ideal candidate will possess a strong understanding of the retail & consumer sector (R&C) across offline & channels (Food & beverages, Beauty & personal care, Agri-commodities, Consumer Durables, Big Box retailers, Brown Goods), including emerging trends, challenges, and opportunities. They will have a proven track record of developing and executing successful business growth projects for retail & consumer companies. The candidate will work with our clients to identify their strategic business transformation goals and develop comprehensive plans to achieve them. Key skills that will enable this inclu

  • de : Business Acumen to drive actionable outcomes for clients with the latest industry trends, innovations and disruptions, metrics and value driv
  • ersAn excellent, established track record for selling and delivering consulting engagements in R&C domain at the same t
  • imeExperience working with “C level” executive clients, with extensive experience in projects in which the primary stakeholder was the CEO; Chief Strategy Officer, Sales H
  • eadStrategy consulting experience in Corporate Strategy; Growth Strategy, Market Entry Strategy, Operating Model Strategy, Business and Financial Model development, Value and investment case design, Productivity Uplift, Digital RTM – In the R&C Sec
  • torStrategy experience in R&C Sector –Digital Sales Enablement, Offline RTM Transformation, Channel strategy, Pricing & Promotions, Distribution Network strategy, Online sales across D2C, marketplaces & Q-
  • ComShould have managed a team of min 2-3 members in previous experien
  • ce.Business / Industry experience in broad based general management in blue chip R&C organizations with background in sales / market
  • ingAble to navigate ambiguity and able to structure analyses for complex problem statements and drive teams to generate insights and solutio
  • ns.Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitu
  • de.Willingness to travel and execute projects on site.
  • Job Prof ile : Work with clients to identify their strategic goals and develop comprehensive plans to achieve t
  • hem.Conduct feasibility studies to evaluate new business opportunities and identify strategic business transformation opportunities and define the transformation roa
  • dmapPartner with CEOs and Sales & Marketing Heads to architect future proof operating models embracing the sector powered by transformational technology, ecosystems and analytics in manufacturing do
  • mainPrepare and deliver presentations to clients to communicate strategic plans and recommendati
  • ons.Monitor industry trends and keep clients informed of potential opportunities and thre
  • ats.Participate in the development of thought leadership content, including white papers and presentations, on telecommunications industry topics

    Work experience a

  • reas : Channel Expansion and Effectiveness : Robust channel management operating model understanding, defined customer promise, redesigned org. structure, KPIs, identification / shortlisting / finalization of potential distributors / dealers with on-boarding and stabiliza
  • tion.RTM Strategy design and execution : VoC execution with customer segmentation and value proposition design, Define RTM strategy with operating model cons
  • tructGrowth Strategy : Conduct market research and analysis to identify trends and opportunities in the key R&C sub-sectors. Define market strategy based on relevant market characteristics, identify datasets, create target seg
  • mentsSales execution : Drive sales discipline in sales call execution, total calls, visit time, visit activities, productive calls, cad
  • ence.Sales training : Define and Conduct sales training at scale, training effectiveness evalua
  • tion.Trade marketing : Define and execute trade schemes, scheme planning and budgeting, scheme effectiveness evaluation (RoI), scheme disbursement and claims manage
  • ment.Sales org structure : Drive exercise to redesign sales org structure to align with strategic objectives of depth or extrac
  • tion.Channel Partner RoI : Good understanding of channel partner RoI and develop ideal business
  • caseSales Technology : Good functional understanding of new tools in Sales Technology – SFA, DMS, CRM
  • etc.Sales Analytics : Ability to do RCA on sales data, come to conclusions and then design & implement interventions across the value
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    Consulting • bangalore district, karnataka, in

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