Customer Success Intern

Location : Bengaluru (On-site)

Type : Intern

What Youll Do

• Manage and maintain the customer database and CRM to ensure accuracy proper segmentation and effective engagement.
• Conduct cold calls onboarding calls and follow-ups with new and existing users.
• Respond to queries across email chat website and phone professionally and promptly.
• Drive customer retention through regular check-ins user education and value-driven follow-ups.
• Track and report support metrics such as response time query resolution and follow-up rate.
• Identify upsell and cross-sell opportunities based on user behavior and needs.
• Communicate bugs feedback and user insights clearly to product and engineering teams.
• Keep internal records and CRM entries up to date to avoid loose ends.

What Were Looking For

Why Join Us

Required Skills :

customer supportcrmcustomer retentioncustomerdatabasecommunicationcommunication skillscustomer success

Key Skills

Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic

Employment Type : INTERN

Experience : years

Vacancy : 1