Engagement ManagerThe Executive Centre • Karnāl, Republic Of India, IN
Engagement Manager
The Executive Centre • Karnāl, Republic Of India, IN
8 hours ago
Job descriptionThe Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.For more information, please visit www.Executivecentre.ComJob Title : Engagement Associate / Engagement ManagerAs an Engagement Associate, you will play a pivotal role in delivering unparalleled customer service, acting as the ‘face’ of TEC for members and clients. You will maintain a professional, proactive, and customer-service-oriented persona to enhance the overall member experience.Responsibilities : Daily Operations : - Maintain professionalism at the front counter, responding to guests and clients' needs.- Efficiently handle telephone calls with a clear and concise tone.- Manage office unit and PABX system setups.- Organise postage, courier services, mail handling, and deliveries.- Coordinate conference room bookings and refreshments for meetings.- Handle secretarial and administrative tasks for clients as needed.- Conduct seamless check-in and check-out processes.- Perform up-selling and cross-selling to maximize revenue.Service Standards : - Address and resolve inquiries, complaints, and feedback promptly.- Suggest improvements to service standards in collaboration with the Centre-in-Charge.- Maintain TEC’s high service standards at all times.Internal Coordination : - Build professional relationships with colleagues and stakeholders.- Support local operations in driving profitability, efficiency, and productivity.Key Performance Indicators (KPIs) : - Client Engagement : Deliver exceptional service and anticipate client needs.- Effective Communication : Practice active listening and ensure clarity in feedback.- Collaboration : Exhibit a cooperative attitude and share knowledge within the team.- Revenue Maximisation : Contribute to driving service revenue.- Operational Efficiency : Demonstrate proactive multitasking skills.- Professional Appearance : Consistently meet TEC grooming standards.- Centre Maintenance : Uphold the look, feel, and operational efficiency of TEC centres.Requirements : - Up to 6 years of customer service or administrative experience in a hospitality environment (e.G., hotel front desk).- Excellent interpersonal and communication skills;
customer-oriented mindset.- Fluency in local language and English.- Strong multitasking abilities with attention to detail under pressure.- Proficiency in Microsoft Word, Excel, and PowerPoint.- Willingness to occasionally work overtime.Please email your CV to careers@executivecentre.com
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Engagement Manager • Karnāl, Republic Of India, IN
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