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Customer Success Manager (15h Left)
LemniskBengaluru, Karnataka, India1 day ago
Job description1 - 4 years of experience with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms. Proven track record of upselling / cross selling. Experience in working with and influencing customers at multiple levels up to CXOs. Must have excellent communication skills. Willingness to travel, if required on short notice. BFSI experience is a plus. Experience in a MarTech or enterprise SaaS company will be a big plus. Ability to work in a fast-paced start-up environment.
The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.
Key Responsibilities
- Overall responsibility of monthly / quarterly / annual revenue from set of Strategic Clients.
- Define and Execute strategy for retention and cross sell for every account.
- Understand client known and unknown needs and partner with Delivery and Product team to address Client needs.
- Be a trusted advisor to drive adoption of existing use cases and evangelize new use cases among Clients.
- Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.
- Provide Client and market level insights for product innovation.
- Lead presales for the region & given set of accounts.
- Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.
Qualifications
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15H Left Manager • Bengaluru, Karnataka, India
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