Customer Service Supervisor - Pune

Job Summary

Responsible for managing and assisting staff at check-in, Reservations, ticketing, Special category passenger handling, Boarding Gate functions under the supervision of Duty Managers.

Key Responsibilities

• To ensure functioning of safety, security and quality system within the area of responsibility.
• Coordinates with all other department and covers apron and gate area for smooth turnaround of flight within PTS.
• Responsible for smooth functioning of the area of work allocated on a daily basis
• Responsible to assist CSO / CSE / Sr. CSE in resolving their queries.
• Responsible for ensuring all dead loads are loaded offloaded efficiently without any issues (Turn Around Coordinator only)
• Preparing duty allocations for all staff in shift for activities before aircraft arrival, during turn round and after departure covering ticketing, check-in, assembly and departure control, documentation clearance, unloading, loading, cleaning, transportation, crew liaison, communication, etc.
• Responsible for reporting to DM / APM for occurrences, events, violations and acts that may affect safety, security of the flight operations.
• Check all staff reporting in shift are well groomed and follow grooming guidelines.
• Have sufficient headcount in shift to cover all areas of operations.
• Follow up on all policies and procedures to abide by the regulations of company as well regulators and brief all team members to follow.
• Ensure staff interaction at all touch points with customers are maintained as high standards for customer satisfaction.
• Reply to all queries / complaint and claims received and report to the DM / APM.
• Follows health and safety standards and monitors down the line staff to follow the same.
• Has the authority to take a decision to implement safety risk in accordance with the safety rix`sk tolerability detailed in the SMS Manual, to support department Safety goals.

Required Skills & Experience

Good To Have

Educational Qualification

Location : Pune Airport

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Skills Required

Airport Operations, Regulatory Compliance