Job Description :

As Airbus IM footprint in India is rapidly growing, there is a clear need to strengthen the working culture with IT

Operation roles.

The Cabin and Custo Design Automation Product consists of solutions and services to ensure automated and

seamless E2E use of customer definition for all downstream processes from offer until end of A / C operations.

Cabin and Custo domain operating in a transnational manner and headquartered in Hamburg,Germany.

Analyst for the operation of Cabin and Cargo IT solution. Delivers and deploys IT products and services with

end-to-end accountability in conjunction with the Product Manager. Responsible for the optimization,

reliability, efficiency and availability of the IT assets, solutions and capabilities in an industrialized manner in

accordance with best practices, rules and policies. Acts as a kind of consultant for the operation and change of

existing solutions as well as entry into service of new solutions.

If you enjoy challenges and working with highly motivated people in a dynamic, fast-paced and agile

environment, come and join us to deliver innovations that accelerate the next generation of digital products

more focus on innovation for mindset & culture.

Qualification & Experience :

• Engineering graduate with 4-5 years of experience in PLM / engineering software applications support

Cabin Custo / PLM) for Aircraft / Automotive design engineering end users.

configuration management, Digital Mock Up principle, ...)

Knowledge of Tools like Jira, version one, Service Now are needed.

the Airbus application landscape.

issues.

development. Strong sense of curiosity about people and new technologies.

Control Basics (USA and EU), Service Delivery, Service Level Management, Solution Performance

Management, User Support, User management.

sql, mssql etc) is an added advantage.

Responsibilities :

As a Functional Analyst (Cabin Custo), you will be a key partner to deliver and operate end-to-end solutions

against business requirements.

1. His / her primary functions are incident / problem management, Major issues resolution, functional

support & continuous Service Improvements. End-to-end responsibility to assure operational

availability for end users.

2. Ensuring day-to-day support for incidents and requests raised by the user community and an ongoing

event and alert management related to Application usage, availability and performance inside a

defined support environment.

3. Perform incident categorisation / classification & find out critical issues / most popular incidents / do

root cause analysis and address it to the right stakeholder.

4. Define key use cases and write / update test scripts for test campaigns on the Cabin Custo applications.

5. Performing End to End functional testing on multiple Cabin Custo & PLM applications and

identifying / analyzing the errors, propose improvement process / work-around methods for an

optimized solution on the application

6. Monitors and tracks system performance against negotiated service-level agreements (SLAs).

7. Communicating improvement, updates and obsolescence management of products to the IT Product

Manager.

8. Identify and document and communicate known defects, available workarounds, and upcoming

releases expected to resolve issues based on trend analysis

9. Performing / improving the ITIL based support processes that include incident, problem, change,

configuration, and event management.

10. Identify, assess risks and opportunities in his / her area of duty. He / she identifies and prioritizes events

that might negatively / positively affect the programme / process / function objectives and he / she

categorizes them. He / she takes corrective and preventive actions accordingly.

11. Ensuring services are delivered in accordance with agreed customer requirements and that they

continue to meet or exceed expectations.

12. Supervises system backup processing and leads disaster recovery tests Identifies and implements

technologies and processes that improve the reliability, efficiency and availability of the systems

environment.

13. Depending on the needs of the company and the use of automated scheduling and remote monitoring

should be taken care with the help of the team.

14. Depending on the need he / She should be able to debug the package and perform CQC (Code Quality

Checks), highlight the risk to the application owner and should be able to understand the Architecture

Dossier Documentation (ARD).

15. Individual & proactive Way of Working. Collaborating with internal and external stakeholders,

adaptation and learning of the business processes speak of the customer especially around functional

design applications.

Success Metrics :

Success will be measured in a variety of areas, including but not limited to

1. Consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidents

and requests

2. Bring innovative cost effective solutions.

3. Achieve customer satisfaction

4. Work Independently.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company :

Airbus India Private Limited

Employment Type : Permanent

Experience Level : Professional

Job Family : Digital