Technical Service delivery Manager

Responsibilities :

• Process Maturation : Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
• Customer Relationship Management : Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
• Delivery Commitment Clarity : Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
• Stakeholder Engagement : Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
• Bottleneck Resolution : Proactively identify and address bottlenecks, balancing security and business needs against constraints.
• Governance Oversight : Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
• Cross-Team Collaboration : Drive cross-team initiatives, defining objectives and metrics, and leveraging data analysis to inform decision-making.
• Progress Reporting : Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
• Policy and Process Management : Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
• Continuous Improvement : Champion a framework for continuous service improvement, integrating achievements into governance practices.
• Team Shielding : Remove impediments for teams and protect them from external disruptions to foster a productive environment.
• Issue Tracking and Resolution : Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Job Requirements Details :

Qualifications :

#LI-RS3