Operations Manager

Xhipment is a Digital Freight Forwarding and Supply Chain Management Platform that is simplifying Global Trade -multi-billion-dollar opportunity worldwide. We work closely with our customers, operating at the intersection of cutting-edge technology simplifying global supply chains and a customer obsessed team to deliver a world class Xhipment experience.

We partner with customers across industries making both exports and imports simpler. Our core founding team members are tenured Amazon alumni who have built and scaled multiple billion-dollar businesses.

About the Role :

As an Operations Manager, you will be responsible for leading and managing end-to-end operations for our customers — from first-mile pickup and customs clearance to last-mile delivery. This role requires close coordination with vendor partners and internal stakeholders to ensure efficient delivery operations and effective procurement

Responsibilities :

• Lead and oversee delivery operations, ensuring efficiency and customer satisfaction
• Coordinate with delivery partners and schedule first-mile deliveries
• Track deliveries, address last-minute challenges, and ensure smooth operations
• Explore network solutions, considering current and potential volumes across lanes
• Develop a new partner network and conduct carrier-wise performance assessments
• Procure commercials with current and potential vendors
• Drive daily execution based on SOPs and update SOPs to enhance operational performance
• Creating SOPs and driving process improvements, conducting team trainings

What are we looking for?

• Educational Qualification : Graduation / Post-graduation
• Professional Qualification : 3-5 years of relevant work experience, with managerial experience preferred
• Leadership Skills : Proven ability to lead and manage a team effectively
• Vendor Relationship : Ability to build strong working relationships with key vendors
• Data-based Decision Making : Proficient in data-based decision-making with a keen eye for details

Why work with us?

• Build, Operate, Scale, Repeat : This is literally (and always) Day 1 for us and we need people who want end to end ownership to build something meaningful that solves real customer problem. You build it, operate and scale it, and then go solve another problem for our customers.
• Keeping it simple : We believe in first principles thinking. While we know a lot, we are humble enough to know there is so much we don’t. We will figure it out together by diving deep, staying curious and working backwards from our customer needs.
• Transparent and Professional : This is our motto to our customers and same goes for us internally. We respect personal commitments and that each individual figures their own way to operate.