Senior Learning & Development Analyst

About Us :

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited :

Established in 2020, MUFG Global Service Private Limited (MGS India) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role :

Position Title : Senior Analyst

Corporate Title : Senior Analyst

Reporting to : Vice President

Location : Bengaluru

Job Profile : Purpose of Role :

Trainer for Banking Operations is responsible for designing, developing, and delivering comprehensive training programs to enhance the operational effectiveness and compliance knowledge of banking staff. This role focuses on ensuring employees are equipped with the necessary skills and knowledge to perform their roles efficiently while meeting regulatory and organizational standards.

Main Responsibilities :

• Training Design & Delivery
• Design and deliver training programs covering core banking operations including account services, Payments, Trade Finance, AML, KYC, and Regulatory Compliance.
• Conduct induction training for new joiners and refresher courses for existing staff.
• Use various training methodologies including classroom, virtual, and blended learning.
• Develop training materials such as manuals, e-learning modules, presentations, and job aids.
• Regularly update training content in line with policy, system, or regulatory changes.
• Collaborate with department heads and SMEs to identify training needs and performance gaps.
• Act as a liaison between operations teams and learning & development to ensure alignment.
• Measure effective training through assessments, feedback surveys, and on-the-job performance.
• Maintain accurate records of training attendance, assessments, and certifications.
• Lead knowledge-sharing sessions and best practice forums across operational teams.
• Content Development
• Stakeholder Management

Evaluation & Reporting :

Candidate Profile : Skills & Knowledge (e.G., Capability, Traits required for the role)

Education & Professional Qualifications :

professional certifications preferred (e.G., CAMS, CDCS).

Length & Type of Experience :