Program Manager-IT Operational Excellence

Position Summary :

The role holder is a key member of the Global Operations team and will work closely with FP&A, Delivery and HR to plan and drive execution of corporate annual cost plan with focus on C&B / FTE. He / She will work closely with the BU COO’s to rigorously manage cost performance, enabling the BU to consistently achieve its cost and profitability targets while maintaining high client and employee satisfaction.

This strategic, hands-on role is responsible for workforce planning, interlocking cost with P&L, setting BU wise targets on Offshore mix, Pyramid controls, Delivery cost optimization, and industrialization.

Key Deliverables / Responsibilities : Including, but not limited to :

• Facilitate the development and annual refresh of a robust 3 - year business plan with respect to the Workforce and cost of delivery planning
• Develop and manages annual and quarterly C&B / BFTE plan and forecasts
• Responsible for planning and interlock with Market Units and Service line to meet the unit’s cost goals
• Sets global and unit CoD targets with geo specific nuances
• Identify, prioritize and proactively mitigate key risks; Establish and refresh contingency plans on an ongoing basis
• Organize disciplined corporate operations reviews, by providing management with actionable insights, then ensuring action plans are developed and tracked until successful implementation
• Drive and successfully execute Corporate or BU strategic initiatives across the companies
• Motivate and lead a high-performance team by attracting, recruiting, developing and retaining highly talented B school graduates or experienced business analysts

Leadership Competencies :

Management Responsibility (does this role have direct reports) : Yes

Qualifications (Education, Experience)