Customer Service Representative

Job Description :

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Location : Salt Lake City, Kolkata, West Bengal

Shift : US Shift (Night Shift)

Weekly Off : Saturday & Sunday Fixed Off

Experience : Fresher / Experienced

Salary : Upto ₹ 3 LPA

Facility : One way (drop)

Roles & Responsibilities :

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

Resolve customer queries promptly with a customer-first approach.

Perks & Benefits

Performance-based incentives

One-way cab facility (drop) within transport boundaries

Night shift allowance up to ₹3,000 / month

Structured training program to enhance skills

Opportunity for long-term career growth