Desktop support engineer

TCS is hiring for Desktop Support Engineer role !

Role : Desktop Support Engineer

Location : Delhi

Experience : 8 - 10 years

Provide technical support for desktop systems, hardware, software, and peripherals

Troubleshoot and resolve issues related to operating systems, applications, and network connectivity

Install, configure, and maintain desktops, laptops, printers, and other IT equipment

Respond to service requests and incidents via ticketing systems within defined SLAs

Ensure timely updates and patches for systems to maintain security and performance Document issues and resolutions for knowledge base and future reference

Coordinate with other IT teams for escalations and cross-functional support

Support remote users using remote desktop tools and VPN configurations

Maintain inventory records of IT assets and ensure compliance with company policies

Provide onboarding / offboarding support including system setup and access provisioning

Assist in software deployment and upgrades across user systems.

Monitor system performance and proactively identify potential issues

Support end-user training on basic IT tools and security best practices

Collaborate with vendors for hardware repairs and warranty claims

Ensure compliance with IT policies and data protection standards

Participate in audits and documentation for IT asset management

Maintain backup and recovery procedures for user data when applicable

Support mobile device management (MDM) and BYOD policies.

Provide VIP support for senior executives and critical users.

Stay updated with emerging technologies and recommend improvements