Client service specialist

Job Purpose

We are seeking a highly skilled and experienced Client Service Manager to join our team. The successful candidate will provide exceptional service, support, and solutions to our top clients in the financial services industry, ensuring their needs are met and their experience with our organization is exceptional. The role includes proactive planning and day-to-day management of client servicing operations for Foreign Portfolio Investors (FPI), adhering to the highest quality standards and delivery timelines.

Job Description :

Build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.

The incumbent will ensure smooth customer onboarding by liaising with internal teams for the same.

Understand regulatory guidelines with reference to Foreign Investments.

Take ownership and address client queries, resolving them in a timely and efficient manner.

Track NAV to be released to the clients and coordinate with the Fund Accountant team to ensure NAV is released as per the decided turnaround time (TAT).

Liaise with the