Sr. Technical Product Engineer [T500-21371]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Role Description (overview & key responsibilities) :

As a TPE in our Salesforce Center of Excellence, you will work across the enterprise to help Delta achieve its greatest possible success with the Salesforce.com platform. Delta’s Salesforce COE is responsible for enabling all of our business units who adopt Salesforce products – this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, and able to quickly adjust between diverse business units with widely differing goals. It’s critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place. The TPE is the chief owner of all configurations for the related Salesforce orgs and partners closely with the business to ensure requirements are detailed enough for developers to take forward.

Responsibilities :

Collaborate cross-functionally with business and other IT teams across Delta.

Champion development and integration standards, best practices, and their related deliverables

Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases

Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required

Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.

Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done

Participate in the creation of documentation to ensure that no component or process is a closed system.

Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.

Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.

Act with urgency and a sense of ownership in the broader scheme of Delta’s success

Support off-hours problems when they arise.

What you need to succeed (minimum qualifications) :

Bachelor’s degree in information systems, Computer Science or related field

3 years of enterprise experience developing Salesforce.com products

A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects

Experience in Service cloud- Must implementation

Understanding of object-based model, governor limits in Salesforce

Experience in working with async and sync processes

Proficient in advance admin features - Example : flows, Dynamic forms

Good understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots

Works well with individuals at all levels of Salesforce experience

Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers’ support

Understand how to get to the root cause of user issues within Salesforce

Robust experience in Service Cloud features in an operationally critical context

Embraces diverse people, thinking and styles

Consistently makes safety and security, of self and others, the priority

Live chat / Msg Experience

Flow-Must (Detailed exp, no lightning Flow)

Troubleshooting understanding (User support)

Preferred Qualifications :

Exposure to diverse lines of business using Salesforce in different ways

Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution

Unafraid to offer suggestions if there may be a more efficient way to do something

REQ ID - DELVC21