Customer Relationship Management Manager

Role Description

We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.

Key responsibilities

Respond promptly to all client queries received via Instagram DMs, WhatsApp messages, and phone calls.

Understand customer needs and recommend the right products or services.

Follow up with leads regularly to convert them into confirmed sales.

Maintain a strong relationship with existing clients to encourage repeat business.

Coordinate with the internal team (sales, operations, or marketing) to ensure smooth client onboarding and order

Keep track of conversations, leads, and conversions in CRM or designated tools.

Identify upselling or cross-selling opportunities based on client requirements.

Qualifications

Excellent communication skills in English and Hindi (spoken and written).

Prior experience in sales, client servicing, or customer support (1–3 years preferred).

Strong persuasion and relationship-building skills.

Comfort using Instagram, WhatsApp Business, and phone-based sales communication.

Organized and self-motivated with a customer-first mindset.