Hospitality Service Lead

Tips : Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities Assistant Restaurant Manager – Centro Hotels

Location : Pune, India

About Us : Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Café, a plant-forward café and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services.

Job Overview :

The Assistant Restaurant Manager will be responsible for ensuring smooth operations at Chirp Café , in-room dining services , and assisting with Bloom Events and Outdoor Catering . This role requires excellent organizational skills, attention to detail, and the ability to manage teams while ensuring top-notch guest service. The ideal candidate will work closely with the Restaurant Manager and Event teams to maintain service excellence and achieve business goals.

Key Responsibilities : Chirp Café & In-Room Dining :

• Daily Operations : Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders.
• Team Management : Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards.
• Customer Experience : Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary.
• Menu Knowledge : Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information.
• Inventory & Stock Management : Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining.
• Health & Safety Compliance : Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas.

Event Assistance – Bloom Events & Outdoor Catering :

Staff Training & Development :

Operational Efficiency & Reporting :

Guest Relations & Cross-Promotion :

Qualifications :

What We Offer :

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Qualifications

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Example : Excellent verbal and written communication skills