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Delivery Manager

Delivery Manager

Live ConnectionsAjmer, IN
1 hour ago
Job description

The Offshore IT Delivery Manager will lead the planning, execution, and delivery of IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives.

Key Responsibilities

Delivery Management & Execution

  • Lead and manage multiple concurrent IT projects across application, infrastructure, and analytics domains.
  • Oversee end-to-end project lifecycle — from planning and estimation to delivery, QA, deployment, and post-implementation support.
  • Define and monitor KPIs, SLAs, and delivery metrics across CoE teams to ensure predictable execution.
  • Ensure all projects adhere to enterprise architecture, cybersecurity, and governance standards.
  • Drive effective use of Agile / Scrum / DevOps methodologies for delivery optimization.
  • Manage interdependencies, risks, and change requests while maintaining delivery timelines and budgets.

Stakeholder Management & Communication

  • Serve as the primary liaison between India CoE teams and U.S. IT / business leadership.
  • Conduct regular delivery reviews and provide transparent reporting on status, risks, and progress.
  • Collaborate with product owners, program managers, and business users to translate requirements into actionable project plans.
  • Communicate proactively and clearly across time zones, maintaining alignment between offshore and onshore teams.
  • Build strong relationships with U.S.-based executives, earning trust through consistency, ownership, and delivery excellence.

    • People Leadership & Team Development

  • Lead a multidisciplinary team of developers, engineers, analysts, and support staff within the CoE.
  • Drive resource planning, performance management, and career development across the team.
  • Foster a culture of creativity, accountability, and continuous improvement.
  • Identify skill gaps and collaborate with HR to implement upskilling and certification programs (Microsoft, Azure, Agile, etc.).
  • Encourage knowledge sharing and best practices through CoE frameworks, playbooks, and training sessions.

    • CoE Operations & Governance

  • Implement and refine delivery frameworks, templates, and metrics for CoE operations.
  • Standardize project delivery processes across domains (app dev, data, infrastructure, support).
  • Ensure alignment of CoE outputs with global IT governance, compliance, and documentation standards.
  • Collaborate with U.S. delivery managers to maintain a unified, high-performing delivery ecosystem.
  • Support annual planning, budgeting, and workforce forecasting for India CoE operations.

    • Innovation, Automation & Continuous Improvement

  • Encourage adoption of modern delivery tools and platforms (Azure DevOps, Jira, ServiceNow).
  • Identify opportunities for automation, process optimization, and AI-based delivery insights.
  • Lead innovation initiatives that enhance productivity, quality, and speed-to-delivery.
  • Promote a mindset of “Global Excellence, Local Innovation.”

    • Operational & Financial Oversight

  • Track and manage project costs, utilization, and resource efficiency.
  • Monitor financial performance of CoE delivery units against forecast and budgets.
  • Drive cost optimization initiatives while maintaining quality and stakeholder satisfaction.
  • Maintain transparency through monthly dashboards and KPI reports.

    • Required Qualifications

  • Education : Bachelor’s degree in Computer Science, Engineering, or a related technical discipline (MBA or PMP preferred).
  • Experience : 10–15 years of experience in IT project / delivery management, with at least 5 years leading offshore or global teams.

    • Technical & Domain Expertise

  • Strong understanding of Microsoft technology ecosystem (.NET, Azure, Power Platform, SQL Server, M365).
  • Familiarity with Agile, DevOps, and cloud-native development practices.
  • Experience managing multi-technology delivery portfolios (App Dev, Infra, Data / BI, Collaboration).
  • Proficiency in using project management tools (Azure DevOps, Jira, MS Project, Smartsheet).
  • Knowledge of ITIL and service delivery frameworks.
  • Understanding of manufacturing or industrial domain systems (ERP, MES, PLM, etc.) is a plus.

    • Leadership & Soft Skills

  • Excellent written and verbal communication skills — especially with U.S.-based stakeholders.
  • Creative and analytical problem-solving abilities.
  • Proven experience in global stakeholder management and cross-cultural communication.
  • Strong team leadership, coaching, and conflict-resolution skills.
  • Strategic thinker who can balance tactical delivery and long-term capability building.

    • Preferred Qualifications

  • PMP / PRINCE2 / Agile Certified Practitioner (PMI-ACP).
  • Microsoft Certified : Azure Administrator / Solutions Architect / Power Platform certifications.
  • Experience in setting up or scaling a CoE or captive IT center.
  • Exposure to vendor management and hybrid team models.
  • Prior experience in manufacturing, chemical, or engineering industries preferred.

    • Work Environment

    Working Hours : U.S. Central or Eastern Time (approx. 2 : 00 PM – 11 : 00 PM IST).

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