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Director - Employee Relations

Director - Employee Relations

ZeptoBengaluru, Karnataka, India
5 days ago
Job description

Our Story :

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes

  • . Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Role : Director - Employee Relations / Industrial Relations

Stakeholder Management / Problem Solving / Key Understanding of Manpower Dynamics / Liasoning with Govt officials , Labour Laws

Location : Bengaluru

Reporting to : SD Ops Strategy

Core Areas : Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.

Qualification : MBA-HR or any HR-related specialization.

Experience : 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred. Specific experience with ER / IR is a prerequisite.

Responsibilities, aka, what we’d like you to deliver :

  • Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies
  • Conflict resolution : Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner.
  • Investigations : Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes.
  • Legal compliance : Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management.
  • Policy and procedure : Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations.
  • Risk mitigation : Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure.
  • Training and development : Coach managers on performance management, conflict resolution, and other employee relations topics.
  • Employee engagement : Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce.
  • Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.

    • What We’re Looking For

  • People with endless curiosity and hunger to learn
  • Owners who will think of Zepto as their own venture
  • Operators obsessed with customer experience
  • Good knowledge of labour regulations
  • Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.
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    Employee • Bengaluru, Karnataka, India

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