Reconciliation Operations Analyst 3

This job is with eBay, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

As a Reconciliation Operations Analyst 3 at eBay India, you will ensure the financial integrity of transactions across the eBay marketplace, payments platforms, third-party processors, and internal systems. You'll be responsible for executing reconciliation processes, identifying mismatches, resolving variances, and collaborating across Finance, Product, and Controlling to maintain a high standard of operational accuracy and compliance. Beyond daily operations, you'll lead investigations, drive process automation, and partner with global stakeholders to enhance reconciliation coverage and operational compliance.

Job Responsibilities :

Responsible for daily, weekly, and monthly reconciliations across : Payment processors

Orders / Buyer-seller payment transactions

Settlement files and ledger reports

Bank statements

Monitor transaction failures, mismatches, and exceptions using reconciliation tools and dashboards

Responsible for investigating and resolving unreconciled items or mismatches

Ensures accurate and quick response to identified variances

Prepares reconciliation reports with analysis and root cause summaries

Lead deep-dive investigations into recurring reconciliation mismatches, drive long-term solutions through stakeholder collaboration.

Build and maintain dashboards or metrics to track daily / weekly health of reconciliation coverage (e.g., mismatch % over time, aging analysis).

Maintains SOPs and documentation for audit and compliance

Act as the reconciliation SME in cross-functional initiatives involving product rollouts, new payment method launches, or ledger redesign.

Represent the reconciliation function in audit, risk, or compliance reviews, providing insights and preparing documentation.

Liaise with external partners (e.g., banks, PSPs) for issue resolution and SLA enforcement.

Provides feedback to improve reconciliation coverage, speed and accuracy

Job Requirements / Qualifications :

You have a broad understanding of accounting flows and reconciliation processes / tools

You have a bachelor's degree or equivalent in accounting, Economics, Finance or equivalent with proven experience in reconciling accounting / payments data for 5+ Years.

You are self-motivated, efficient, independent and possess excellent analytical and problem-solving skills.

You are a great teammate with the ability to work across multiple offices and time zones in a very diverse setting.

Mentor junior analysts and support their onboarding, knowledge ramp-up, and process understanding.

Conduct peer reviews of reports and reconciliation logic.

You have excellent interpersonal skills that allow you to successfully collaborate with others.

You are flexible and willing to function in a constantly changing, demanding environment.

You have Strong command of Microsoft Excel or Google sheets (formulas, pivots, VLOOKUP)

Familiarity with SQL, Tableau or MicroStrategy is a plus

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