Urgent : Customer Success Associate

Job Description : Customer Success Associate

Location : Hyderabad, India (Full-time, Onsite)

About Track3D

At Track3D, we’re building the future of construction monitoring with our Reality Intelligence Platform. By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and accelerate project outcomes.

We are a fast-growing enterprise SaaS startup working with some of the biggest names in the construction industry and we’re just getting started.

Role Overview : Customer Success Associate

We are looking for Customer Success Associates to join our growing team in India. As a Customer Success Associate, you will play a key role in supporting our global customers, ensuring successful onboarding, smooth adoption, and continued value realization from the Track3D platform. You will work closely with our Customer Success Managers (CSMs), Implementation team, and Product team to deliver exceptional customer experiences.

Key Responsibilities

• Customer Onboarding & Training
• Support onboarding sessions and assist customers in setting up and using the Track3D platform.
• Conduct training sessions, prepare how-to guides, and respond to customer queries.
• Adoption & Engagement
• Monitor customer usage and adoption metrics, ensuring consistent engagement.
• Identify early warning signals for churn and proactively work on re-engagement.
• Support & Issue Resolution
• Act as the first line of support for customer inquiries, troubleshooting issues, and escalating to Product / Tech teams where necessary.
• Ensure timely responses and maintain high customer satisfaction.
• Value Delivery & Feedback Loop
• Work with CSMs to document success criteria and track progress against them.
• Capture customer feedback and insights to share with Product and Customer Success teams.
• Collaboration & Documentation
• Maintain customer interaction logs, usage updates, and support tickets.
• Coordinate internally with Implementation, Processing, and Tech teams to ensure timely deliverables.

What We’re Looking For :

Why Join Us?

How to Apply :

Please fill the google form given

https : / / forms.gle / 8JLWyuDC1MgMo971A

or Send resumes to careers@track3d.ai with a short note on why you’d be a great fit for Track3D