Delivery Director

Job Description : Position : Delivery DirectorExperience : 12 - 15 YearsEmployment Type : Work from OfficeLocation : BangaloreRole OverviewWe are seeking an experienced and dynamic Director – Delivery to lead our offshore delivery operations. As the delivery head, you will serve as the primary point of contact for client managers and executives on all delivery-related matters. You will be responsible for ensuring project excellence, client satisfaction, quality assurance, people management, operational efficiency, and revenue compliance across all client engagements.This role requires a strategic leader who can collaborate with Program Managers, Sales, Recruitment, and other internal teams to drive delivery excellence, mitigate risks, and build organizational competence.Key Responsibilities : Delivery Management

• Ensure adherence to project timelines with efficient planning, monitoring, and tracking.
• Own the quality of deliverables; drive defect-free outcomes in UAT and production.
• Guarantee 100% compliance with SDLC processes, metrics (schedule, quality, effort, cost), and best practices.
• Maintain transparency in reporting with zero deviation on stakeholder updates.
• Provide technical leadership for project execution.People Management
• Lead and mentor offshore delivery members, project managers, and teams.
• Foster consultant care and employee well-being to ensure engagement and retention.
• Work closely with managers to ensure compliance with performance, timesheet, and organizational policies.
• Minimize attrition by proactively addressing concerns and supporting career growth.Revenue Compliance
• Prevent revenue leakage through effective employee retention, utilization, and shadow management.
• Collaborate with Recruitment, Program Managers, and Clients to optimize resource allocation.
• Enable intra-project mobility and reduce dependency on lateral hires.
• Track revenue vs. projections with PMO and mitigate variances proactively.Relationship Management
• Build strong relationships with client stakeholders, sponsors, and program managers.
• Ensure SLA adherence, effective SOW management, and seamless onboarding.
• Drive continuous engagement and client satisfaction through transparent communication.
• Conduct regular reviews and governance meetings with client leadership.Strategic Programs
• Partner with Opteamix leaders to showcase capabilities and explore new opportunities, especially in Artificial Intelligence and emerging technologies.
• Lead centers of excellence and practices to build organizational capability.
• Support new initiatives and align relevant leaders to client programs.Operations Management
• Define, refine, and manage internal processes to support client engagements.
• Collaborate with recruitment teams for clear resource requests and timely onboarding.
• Manage SOW lifecycle : initiation, rate negotiations, coordination, and approvals.
• Ensure timesheet compliance and timely client approvals.
• Conduct annual SOW reviews and drive operational efficiency through data-driven improvements.Qualifications : - Bachelor’s or Master’s degree in Information Technology or related field.- 12–15 years of IT industry experience, with 3+ years in delivery leadership roles.- Strong background in software development, testing, or business analysis.- Proven experience managing large-scale enterprise teams and client engagements.- Deep understanding of SDLC best practices, project metrics, and delivery excellence.- Exposure to emerging technologies and trends, including Artificial Intelligence.- Strong technical, project, and program management skills with large teams.- Excellent business acumen with ability to analyze numbers and business processes.- Outstanding leadership, communication, presentation, and client management skills.About UsOpteamix is an AI-powered technology services company on a mission to simplify success. We combine cutting-edge innovation with deep industry expertise to help organizations operate more intelligently, faster, and more competitively. Our service portfolio includes AI Consulting, Custom-built Generative AI Solutions, Cloud Engineering, Quality Engineering, Robotic Process Automation, DevOps, and more.With a strong “people-first” culture, headquartered in Denver, Colorado, and a delivery center in Bengaluru, India, we act as trusted technology partners—aligning every initiative with strategic objectives to deliver real, measurable impact. (opteamix.com)