Community & End-User Support Specialist

Description :

Community & End-User Support Specialist LibreChat & GenAI Adoption

About the Role :

We are looking for a passionate Community & End-User Support Specialist to lead user engagement and support for LibreChat our internal GenAI platform. Youll play a central role in shaping how users interact with our AI tools by professionalizing our support approach growing a lively community and driving adoption through clear documentation and training resources.

Key Responsibilities :

End-User Support :

o Act as the single point of contact (SPoC) for support queries via community mailbox.

o Answer questions related to LibreChat usage and broader GenAI topics like prompting techniques.

Community Engagement & Knowledge Management :

o Moderate Teams channels to foster an active grassroots LibreChat user community.

o Keep the Social Intranet alive with posts on new features tutorials and user success stories.

o Maintain and improve SharePoint documentation including guides FAQs and how-to videos.

Training & Enablement :

o Organize webcasts publish videos and facilitate user onboarding / training sessions.

o Create structured feedback loops from users to the core product team.

Strategy Influence :

o Channel community insights and adoption metrics into product development discussions.

What Were Looking For :

Excellent communication and moderation skills.

Experience in community management technical documentation or IT support.

Comfort with GenAI tools prompting and quick learning of AI platforms.

A user-first mindset and a passion for building strong internal communities.

Enable Skills-Based Hiring No

Additional Details

• Planned Resource Unit : (55)ITTRUCKS;(13)F / TC - Application Manager - 6-9 Yrs;Data Scientist;(Z3)6-9 Years

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full Time

Experience : years

Vacancy : 1