Hiring For Customer Service Manager In Mumbai

Job Title : Customer Service Manager – Mumbai

The Customer Service Manager will be responsible for overseeing and improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves managing a team of customer service representatives, optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.

Key Responsibilities :

Customer Service Operations :

• Develop and implement customer service strategies to enhance the overall customer experience.
• Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
• Monitor and improve customer service processes across all communication channels (email, chat, phone, and social media).
• Manage order-related issues, returns, refunds, and cancellations efficiently.
• Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.

Team Management & Training :

Customer Satisfaction & Retention :

Technology & Process Improvement :

Key Performance Indicators (KPIs) :

Key Skills :     Target Industry : Ecommerce Retail

Mandatory :

Gender : Open

Experience : 5+ years

Job Location : Matunga East, Mumbai

Working Days : 6 days (10.30 am to 7.30 pm)

Qualification : Bachelor’s degree in Business Administration, Customer Service, or a related field.

Notice Period : Immediate to 30 day

Relocation candidates : No