Customer Service Associate

Customer Service Associate Position summary

Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.

key responsibilities

• Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
• Provide assistance relating to emergency procedures and policy inquiries
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Create and send various types of professional correspondence.

Qualifications and Education Requirements

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.