Customer Success Executive
ColigoKochi, Kerala, India2 days ago
Job descriptionStrong understanding of BFSI domain (Banking, Financial Services & Insurance) processes and workflows. Familiarity with core banking operations like loan origination, customer onboarding, transaction management, and compliance. Proficient in handling APIs, SQL databases (MySQL preferred), and log debugging. Exposure to fintech applications and support environments. Excellent communication skills for client interaction and internal coordination. Problem-solving mindset with the ability to handle pressure and multitask. Bachelor’s degree in computer science, Information Technology, or a related field. 1–3 years of experience in technical support with exposure to BFSI or fintech platforms. Knowledge of mobile app support (Flutter) or web platforms is a plus. Opportunity to be part of a product-driven fintech scale-up. A collaborative and flexible work environment. Exposure to modern tech stacks and client-facing responsibilities.
We are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.
Key Responsibilities
- Provide first-line technical support to clients using Coligo’s core banking solutions.
- Troubleshoot application, API, and database-related issues.
- Resolve incidents efficiently while ensuring minimal disruption to client operations.
- Act as a domain expert to understand client issues in a business context.
- Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues.
- Conduct client training and workshops as needed.
- Assist in system deployment, configuration, and release management (both onsite and offsite)
Required Skills & Domain Expertise
Qualifications
What We Offer
Create a job alert for this search
Customer Executive • Kochi, Kerala, India
Related jobs
Please complete the following : .Math / Logic Quiz (https : / / forms.Onboarding Experience Questionnaire (https : / / forms.
Send your resume with a cover letter.Applications without the above will not be cons...Show moreLast updated: 22 days ago
But the base location of the role holder has to be either Hyderabad.Driving customer advocacy, you will assist clients to realize value from BrowserStack’s product portfolio, and help them use our ...Show moreLast updated: 22 days ago)
Please complete the following : .Math / Logic Quiz (https : / / forms.Onboarding Experience Questionnaire (https : / / forms.
Send your resume with a cover letter.Applications without the above will not be cons...Show moreLast updated: 29 days ago
- Promoted
Customer Success Manager – Childcare Enterprise Saas (Remote, India – U.S. Hours)
iCare SoftwareErnākulam, Republic Of India, INRemote
- Promoted
Customer Sales Executive
ConfidentialIndia, Cochin / Kochi / Ernakulam Remote Customer Service Executive.If you're passionate about helping people plan their dream trips, we want to hear from you!.
Make outbound calls to India-based leads to promote tours and sell tour...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
Zocketkottayam, kerala, in Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 30+ days ago
- Promoted
Customer Relations Executive
SWITRUS HOLIDAYSkochi, kerala, in Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 17 days ago
- Promoted
Customer Success Associate
Celoxismount, kerala, in Respond to complex product queries from highly qualified customers via chat, email, and phone.Engage in remote web sessions to diagnose and resolve technical issues.
Work with product specialists to...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Executive - Onboarding
GreenAds GlobalKochi, Kerala, India Job Title : Customer Relationship Executive - Onboarding.Reports To : Sales Head - Vidya VS.Salary Package : INR 18000 - INR 22000.
We are seeking a proactive and customer-focused Jr.Executive – Custom...Show moreLast updated: 6 days ago
- Promoted
Customer Success Lead - Hyderabad (Remote)
BrowserStackkochi, IndiaRemote
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)kochi, kerala, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 8 days ago
- Promoted
Sales & Customer Service Executive
ConfidentialErnakulam, India, Cochin / Kochi / Ernakulam Nautical Cargo Private Limited was incorporated in 2011 with a vision to be a leading freight management and logistics service provider, with a global network of partners.With vast experience in th...Show moreLast updated: 11 days ago
- Promoted
Customer Support Executive (Ethnic Fashion)
Miriyam Lifestyle Private LimitedKochi, Kerala, India Customer Support Executive For an Online Ethnic Fashion Brand.Location : Kochi, Kerala, In-office.Salary : ₹18,000-25,000 per month.
At Miriyam Lifestyle Private Limited (www.Customer Support Executiv...Show moreLast updated: 8 days ago
- Promoted
Customer Success Intern
Intervue.ioKottayam, IN At Intervue, we want to change how the world interviews forever.Intervue is an on-demand tech interview platform that streamlines hiring for engineering roles by outsourcing live interviews with re...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Executive
SWITRUS HOLIDAYSernakulam, kerala, in Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 17 days ago
- Promoted
Lead Generation Executive
SalesableKottayam, Republic Of India, IN Io is a rapidly-scaling B2B sales acceleration platform empowering businesses with lead generation, intelligent data insights, and sales enablement tools.
We’re on a mission to expand our footprint ...Show moreLast updated: 5 days ago
- Promoted
Student Succession Executive
ConfidentialIndia, Cochin / Kochi / Ernakulam Offenso Hackers Academy, recognized by Kerala Startup Mission and trusted by over 5000 students, provides real-world, hands-on cybersecurity training.
We offer industry-aligned programs that transfo...Show moreLast updated: 11 days ago
- Promoted
Customer Success Manager – Childcare Enterprise SaaS (Remote, India – U.S. Hours)
iCare Softwareernakulam, kerala, inRemote
- Promoted
Customer Support Executive (Open to Freshers)
ThrillarkKochi, Kerala, India Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures.With over 10,000+ curated activities across the UAE, Southeast Asia, and beyon...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Success Manager
ConfidentialIndia, Cochin / Kochi / Ernakulam Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement.
We are specialists in allowing businesses to reach everyone on the pla...Show moreLast updated: 11 days ago
- Promoted
Customer Support Executive (Open to Freshers)
ConfidentialIndia, Cochin / Kochi / Ernakulam Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures.With over 10,000+ curated activities across the UAE, Southeast Asia, and beyon...Show moreLast updated: 11 days ago