Customer Support Executive

Description

We are looking for a motivated and customer-oriented Customer Support Executive in International voice. The ideal candidate will have 1-4 years of experience in a customer service role and possess excellent communication skills to assist our customers effectively.

Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer complaints and issues effectively and efficiently.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction and resolve issues.
• Providing product and service information to customers as needed.
• Identifying and escalating priority issues to the appropriate team.

Skills and Qualifications

Education

Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Health Science, Bachelor Of Technology (B.Tech / B.E), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), MBBS, Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm)

Skills Required

Technical Troubleshooting, Customer Engagement, ticketing systems , Time Management, Communication Skills, Product Knowledge