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Service Desk Engineer
Lenovo IndiaBengaluru, Karnataka, India22 days ago
Job descriptionFamiliarity with ITIL practices Exposure to chat / email / phone-based support environments Experience in fast-paced or global support teams Provide 24x7 technical support to customers (phone, email, chat) Troubleshoot and resolve hardware / software issues Log and document all support activities in ticketing system Escalate unresolved issues appropriately Maintain high standards of service and customer satisfaction
Role : Service Desk Engineer (24x7 Support)
Location : Bengaluru, Karnataka
Work Mode : 24x7 rotational shifts (5-day work week)
Experience : Minimum 4 years
Education : Full-time graduation required
Must-Have Skills
- Hardware and software troubleshooting (desktops, laptops, printers, etc.)
- Application support
- Incident and service request management
- Access management
- Problem management (root cause analysis)
- Networking fundamentals
- Ticketing tools experience
- Strong communication skills
- Customer-centric mindset
Good to Have
Key Responsibilities
Why Lenovo?
We’re building a world-class support experience. Join us to be part of a dynamic team with growth opportunities and ongoing technical training.
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Service Desk Engineer • Bengaluru, Karnataka, India