Senior Manager - ERP Operations

Role Purpose- The role is responsible to drive Finance & Sourcing projects & initiatives & Ensure end to end support .Also responsible for Audit compliance & Drive Scoping, Solution , Delivery implementation and adoption of enterprises capabilities across on Oracle application.

Role Accountability

• SME - Finance and Sourcing .End to end Project Management, leading projects and ensuring quality delivery. Also Multi Tasking - Multi project management at same time
• Project Management & Delivery
• New Finance leasing platform setup
• CFR- Consolidated Financial Planning platform setup - Stat & IND AS reporting
• DC Migration across finance & sourcing applications
• AP process simplification
• New Setups
• DR Build & Setup for SNAPS , TESLA
• DR coordination for integrated applications- IDAM , Enterprise Portal
• OS upgrade across SNAPS & TESLA - End of Support on OS
• Major DB upgrade across financial & sourcing applications
• Concur - Pre Trip Auth ; Drive & Budgeting Employee Expense spend
• New Applications
• Company Secretary Trading Application
• Budget Management
• Enterprise Invoicing Portal
• Host to host Application Setup for Finance
• Transition projects to support and ongoing management post closures
• Lead Support Engagement across Finance & Sourcing Application
• Resolve Incidents and Service Request, Including end user complaints
• RCA's, Key Performance Indicators, Performance Dashboard,CMR's and Release Mgmt. Cycle
• Work with business to find continuous business process improvement opportunities
• Manage the support team and ensure SLA adherence for Incidents and SR raised by users.
• Lead day to day operations of ERP support delivery team. Set direction, priorities and expectations for the team. Provide necessary coaching, mentoring, development planning
• Oversees the deliveries by Support and Project team. Partnering with business and IT leaders to analyze requirements and design solutions. Manage and collaborate with IT team to design, build and implement solutions that achieve successful business outcomes.
• Spearheading design , delivery and support of developments in various phases of projects such as scoping and planning , details design, build and test.
• Arrange for Cross functional sessions to facilitate a better understanding of the complete business life cycle by respective department.
• Proactively work to improve existing support procedures, processes, and tools.
• Ensure required support is provided to critical financial activities (i.e. Month end, Audit etc.).
• Ensure P1 and P2 incidents have proper RCA and implement the learnings
• Ensure IT audit completes with no major observation
• Ensure compliance to Change mgmt. process governance
• Publish Support KPI to stakeholders

Measure of Success :

Technical Skills / Experience / Certifications

Competencies critical to the role

Qualification

Beach or equivalent from reputed institution

Preferred Industry

Experience working with BFSI organization / Ecommerce organization