Call Quality Audioter

Axis My India

Position - Call Quality Auditor

No Of Openings - 5

Locations - Navi Mumbai Panvel

Skill Set - ['excellentcommunicationskills']

Job Description -

Role and Key Responsibilities :

• Conduct Quality audits on Calls and share feedback with agents.
• Conduct compliance and Quality checks and ensure timely reporting.
• Drive continuous improvement - make recommendations and drive improvement.
• Strengthen Quality management processes / framework to improve quality delivery.
• Ensure data management for all deliverables and be accessible without any delay.
• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge :

Perks & Benefits : Company payroll

Pick up & drop facility from Kopar Khairane Railway Station.

Attendance bonus

Experience - 0 Years - 3 Years

Job Type - Full Time

Industry - KPO / Research Analysis

Salary - ₹200000-₹300000

Gender - male&female

Skills Required

Ms Excel, Power Point