Sr Analyst - Quality Assurance - IN

Position Title

JOB DESCRIPTION

Sr Analyst

Department

Quality Assurance

Location : Gurgaon

Type Of Job

Full-time

Reports To

Manager

Shift Hours & Timings

Rotational Shift (24 / 7 business)

Overview About Company

UnitedLex is an enterprise legal services provider that drives digital transformation throughout the corporate legal ecosystem. With more than 2,700 attorneys, engineers, and consultants across four continents, we deploy innovative solutions to deliver unparalleled business impact for global corporations and law firms.

Overview About Role

The QA senior analyst will be performing Quality Assurance review on eDiscovery data processes. They will also be subject matter experts on QA processes and provide support to junior analysts.

Role And Responsibilities

• Responsible for applying and monitoring quality controls across eDiscovery Operations
• Document, track, and report on quality of work performed by Operational teams
• Ensure that standardised procedures and workflows are followed for all activities
• Validate and deliver quality results from multi-cultural and different time zones teams
• Initiative-taking communication of any potential risk points
• Manage timely completion of multiple requests including adjusting and reprioritising work requests according to changing circumstances and needs
• Report and analyse quality trends
• Assists in the development of systematic approaches for assuring high quality services
• Prepare documentation and training for peers
• Monitors queue on shift
• Participate in internal communications on standard processes

Experience

Education

B.E. / B. Tech. / MCA

Working Conditions

Please refer to our Privacy Policy at UnitedLex for information, https : / / unitedlex.com / privacy-policy / '

ISO 27001 : 2022 is the standard that we follow in this organization , Based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization

Skills Required

Microsoft Windows, relativity , Microsoft Office Suite